Return Policy

Providing our 100% Satisfaction Guaranteed Policy we are so sure that our products will meet all your expectations.

However, if some of the products purchased did not satisfied you completly, they are subjected for return. You may return merchandise for FULL REFUND within 14 days from date of reciving. There will be no restocking or any other fees. Please be advised that shipping cost is not refundable. All furniture must be undamaged (coused by incorect opening, moving furniture, wrong assembling, etc.), in original packaging and original condition for return. An authorization of return must be done before shipping back merchandise by phone or email (click Contact for contact information). Customer is responsible for all shipping back charges. Picked up merchandise must be inspected very carefully before uploading. New Vision Furniture is not responsible and will accept any damaged furniture caused during your own transportation. Furniture from clearence or close-outs are not returnable. You may exchange your furniture for the same restrictions as the return policy. For warranty information please go to warranty section.
You should expect to receive your refund within 4 weeks from returning claim date, however, in many cases you will receive a refund more quickly. We will notify you via e-mail of your refund once we've received and processed the returned item.

Returning Process:
  1. You order and recive furniture.
  2. You must inspect all furniture at the time of uploding furniture by trucking company (we realize that is hard to open each package and check everything for damages so please inspect all packing if it is not broken, dameged or other that may indicate that furniture inside might be defective.) Signing reciving slip you agreed that all furniture are udamaged.
    1. if some of the furniture packeging is damaged, please make special note on delivery slip and sign it.
      1. then please make as many pictures as possible for our review
      2. contact us (click Contact for contact information) and include all those information:
        1. Your name
        2. order numer
        3. attached pictures (if you choosed an e-mail option)
        4. short note to us
    2. if all furniture are damaged, please do not sign reciving slip and do not accept delivery (shipping company will send us back your order). Then fallow the process as in 1.a.
  3. Cerfully open all furniture and check for any damages. If there is some, please fallow 1.a.
    1. if furniture are not what You ordered, please fallow 1.a. In that case, New Vision Furniture will cover all shipping charges.
  4. Some furniture require assembling, so please asseble all furniture fallow exacly as in assembling instruction. There will be no return if merchandise is damaged caused by wrong assembling.
    1. if assembling instruction is missing, please contact us (click Contact for contact information).
    2. if some of the furniture parts are missing, please contact us (click Contact for contact information).
  5. If furniture will not meet your expectation, You may return it within 14 days. (please read information above). There will be no return if furniture are assembled.
    1. contact us (click Contact for contact information) for set up an pick up date.


Any questions or concerns? Please send us a question about our return policy.

Updated: November 12th, 2007

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