Shipping

New Vision Furniture is online retailer and direct importer of furniture. We have integrated system of own inventory with our website, however, some of the furniture are stored in warhauses all over the east coast and inventory information is changing very quickly. That is why after you placed an order and pay for it, we do not charge your credit card or cash your check for 24 hours (time that you may cancel your order) and until we confirm your order. It might be longer if you placed an order durnig weekend days or holidays. After confirmation we usually ships your merchandise in 3 business days. Shipping time depend of your destination but when your order is confirmed and shipped, you will receive an e-mail containind trucking information that you will be able to track your shipment on the internet. One day prior delivery, tracking company will call you at your number in our files and make special appointment time for delivery.
New Vision Furniture ships furniture anywhere in the 48 states. We might ship merchandise to Alaska or Hawaii only by special arrengment (please Contact Us).

Packaging Information
Most furniture during the packaging process in factory, all edges, corners, sharp points of the furniture are packaged with a protective foam. Then is packed by double wall cardboard sheeting covers the furniture piece. After boxing, merchandise is covered by havy duty plastic or placed in cardboard box. This packing process prevent furniture from any damages occured during uploading, moving and delivery furniture. Large furniture pieces are strapped to pallets for easy transferring by the carrier.

Delivery Description
After the furniture is thoroughly packed, it is shipped via less-than-truckload (LTL) common carrier. Once the shipment arrives to the destination terminal, trucking company will call customer to let them know it has arrived and schedule delivery. The delivery will be made with one driver. The customer must have someone on hand at delivery to provide assistance to the driver during unloading. The LTL carrier will unload the shipment to the customer's curbside. It is the customer's responsibility to take the furniture inside the home. Extra charges will apply if the customer requests to have the shipment carried inside the home. After unloading and before the driver leaves, the customer should inspect the furniture for damage (please read Return Policy). Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. (Note: If there are any tears, indentations, or holes on the exterior of the package, but no damage is found, the customer should still note on the Delivery Receipt that the packaging contained holes and/or tears.)

Inside Delivery with Set Up
Inside delivery and set up is avaliable only by special arrengment by customer at time of placing an order. It is also subjected to additional charge depending on delivery place and acces to inside. Please contact us before or after you place an order and include your order numer or wishing furniture, place of delivery and any special notes for us. If you will not buy satisfied with the price and you placed an order, you will still have time (24 hours) to cancel your order. When furniture is shipped to a customer for inside delivery with set up, a specialty carrier will perform the delivery to the customer's home with two men. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.). After unloading and before the drivers leave, the customer should inspect the furniture for damage. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign (please read Return Policy for more information).

Customer Pickup
When picking up, be sure to bring a large enough truck or trailer and some protective blankets. Our employee will help you to upload furniture into truck or trailer, but is not responsible for any damages caused form wrong uploading. New Vision Furniture is will not also accept any returnings of damaged furniture caused durnig your own transportation (please read Return Policy).